Customer Services

Your con­tact per­son as own­er

The Customer Services department at Andermatt Swiss Alps provides a variety of services and offers to owners in Andermatt Reuss.

Owner service packages

Enjoy your apartment, and the anticipation of it, amidst the breathtaking surroundings of Andermatt and leave the maintenance, administration, and arrangement of your recreational activities to us. We have put together Owner Service Packages to give you the ideal support.

  • Easy establishment in Andermatt Reuss: apartment buyers benefit from the extensive Andermatt Swiss Alps local partner network and can prepare everything for a smooth handover.

    • Arranging a mortgage lender

    • Arranging a lawyer

    • Arranging a tax advisor

    • Arranging an international school

    • Arranging health insurance

    • Arranging an insurance company

    • Independent representation at the apartment handover

    CHF 500

  • Taking care of the essentials when you’re away: year-round care of your apartment to maintain its value.

    • Serviced apartments: With Supervision Service Basic, we make sure that everything in your apartment remains in perfect order, your apartment is aired out, water is run, plants watered, and your letterbox emptied.

    • Apartment Maintenance Service : This is our all-round service for minor maintenance work, taking care of things like tightening loose screws or unclogging the siphon under the sink. The necessary parts are included in this service.

    • Deep cleaning twice a year : With the service of deep cleaning your apartment twice a year, we will gladly do the spring cleaning for you or prepare your apartment for your next stay.

    CHF 2460 per year

  • 100% carefree administration: the tedious administrative tasks are handled by experts.

    • Proxy for Homeowner Association meetings

    • Administration of payments of current costs

    • Payment of accruing costs

    • Mail forwarding

    • appointment of a tax agent and completion of your tax return

    CHF 3150 per year

  • Give your visits to Andermatt that certain something extra: enhance your stay in your apartment with our exclusive comfort services.

    • Two ski passes

    • Ski locker in Sportshop Gleis 0

    • 20 Radisson Blu Hotel Reussen pool passes

    • Laundry services

    • Key box service

    • Shopping services

    • Christmas tree service

    • Breakfast baskets

    CHF 4900 per year

Customised services

  • Safe key deposit service

    With the key handling service, you can deposit the key with the Customer Services department. That way, if the key is needed for repairs or other urgent matters, it can be handed over at any time. 

  • Pack-up service

    With the pack-up service, we’ll furnish your apartment with your personal items before your visit to Andermatt and put them away after you leave. 

  • Renovation work

    We’ll coordinate renovations for you, obtain bids and permits, and give tradesmen access to your apartment with your approval.  

  • Key order

    Additional key cards can be made upon request.

  • Mail forwarding

    Mail forwarding

  • Further offer
Interior of the Customer Services office with a view of snowy Andermatt Reuss

Ser­vices for apart­ments that are not in the rental pool 

  • Apartment Supervision Service Basic: We’ll check your apartment twice a month, air it out, run the water, flush the toilet, water the plants, and empty the mailbox. 

  • Apartment Supervision Service Basic+: Same checks as with Supervision Service Basic. In addition, we’ll perform a check before you arrive: We’ll adjust the heat and verify whether the apartment needs to be cleaned. Cleaning costs are not included in the price of the service.

  • Apartment Supervision Service Premium: In the case of Apartment Supervision Service Premium, additionally required maintenance work is covered up to 30 minutes per order.

  • Apartment maintenance: We’ll take care of small repairs for you, such as replacing a light bulb or tightening fixtures.  

  • Cleaning service: We’ll arrange to have your apartment cleaned so that you can concentrate on relaxing during your stay.  

Build­ing main­te­nance and op­er­a­tions

In addition, the Customer Services team is the main point of contact for owners in the event of concerns relating to building maintenance, operations, and parking, as well as for questions about Andermatt Reuss. 

Oth­er of­fers

Are you looking for ideas for your next excursion, or is something missing in your apartment? Stop by the Customer Services office in Piazza Gottardo. The team is at your disposal for information, rental items, and souvenirs.


Customer Services
Gütschgasse 6
6490 Andermatt 

+41 41 888 15 88 

The Customer Services office is accessible for people with limited mobility.

Current offers

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